16+ years of technical leadership, in evidence.
Every case study here follows the same format: the situation, what I built, the hardest problem in it, and the outcome in numbers. No slideware.
Case Studies
Scaling to 4 Concurrent AI Programs and Architecting the Platform to Unify Them
Took an institution from one AI initiative to four running in parallel, then built the platform architecture that let them share one foundation.
Directing a $45M Defense Technology Portfolio at BluePath Labs
Six government contract portfolios, one AI research program at the Army Cybersecurity Institute, and two proposals that put $51B in potential contract value on the table.
Modernization Roadmaps for Emergency Services, Built From the Front Line Up
Two 50-page operational assessments and six customer discovery engagements that turned frontline pain points into procurement-ready modernization roadmaps.
Scaling Enterprise SaaS Adoption 75x at IBM
Growth loops built with engineering and analytics turned a stalled enterprise SaaS platform into 35,000 incremental downloads and a 75x jump in adoption.
Proving UX Was a Revenue Lever, Not a Cost Center, at Blackboard
84 mobile apps, a 64% jump in year-over-year sales, and a satisfaction score that climbed 93%, the numbers that made the case for design before it was a given.
Building an Innovation Lab From Nothing: $325K Raised, 200+ Students Shipped
Founded and scaled a university innovation lab from zero, bridging academic research and commercial productization for over 200 students.
UX Research for Amazon Echo and Sonos Play:5, Concurrent With a PhD
Cross-device usability research for two of the most consequential consumer hardware launches of the decade, run alongside full-time doctoral research.
Building an EMR System for Pediatric Ophthalmology, One Physician Workflow at a Time
A 9-month UX lead engagement translating physician requirements into a doctor-friendly Electronic Medical Record system, years before the PhD and defense contracting.
Securing $750K in Research Funding From Scratch, Then Saving $100K Shipping Two Prototypes
A fourth concurrent thread during the PhD years: building the business case for defense research funding from nothing, then delivering two prototypes on time, under budget, and $100K under cost.
Designing and Teaching a Web-Based NOC for LDS Family History's IT Operations Group
A short consulting engagement with two deliverables at once: design the Network Operations Center, and train the team to own it after the engagement ended.