Case Study Library

The evidence behind the question.

Five case studies from the eight settings, then three from the commercial record behind them. Each follows the same format: the situation, what I built, the hardest problem in it, and the outcome in numbers. No slideware.

AI Strategy

Scaling to 4 Concurrent AI Programs and Architecting the Platform to Unify Them

Took an institution from one AI initiative to four running in parallel, then built the platform architecture that let them share one foundation.

Large public institution
AI Governance

Deciding Where AI Can Be Trusted in a 911 Call Center

Governance criteria for where AI can be safely deployed in 9-1-1, where a wrong output costs a life, and the assessments that turned them into pilot and procurement decisions.

Next Generation 9-1-1
Product Leadership

Owning a $45M Portfolio Across 14 Concurrent Programs

Up to 14 concurrent programs, an org of 12 across five teams, a 0-to-1 procurement platform, and applied LLM research on adversarial AI risk at the Army Cyber Institute.

8(a) & SDVOSB defense technology contractor
Human-AI Interaction

Designing What an Exoskeleton Decides, Before the Models Could Run It

TALOS, Special Operations Command's powered exoskeleton program: the human-AI interaction model for what the system decides, what it shows an operator under load, when it defers, and how it fails safely.

U.S. Special Operations Command program
Human-AI Interaction

Teaching People to Direct and Override Intelligent Systems, and Building the Lab to Do It

Built the Advanced HCI curriculum around adaptive interfaces and founded a university innovation lab from zero, raising $325K and mentoring 200+ students.

University innovation lab, founded from zero
Growth & PLG

Scaling Enterprise SaaS Adoption 75x at IBM

Three product rollouts on IBM's real-time stream analytics and big data platforms, and growth loops that turned flat adoption into 35,000 incremental downloads and a 75x jump.

InfoSphere Streams and BigInsights
Growth & PLG

Proving UX Was a Revenue Lever, Not a Cost Center, at Blackboard

84 mobile apps, a 64% jump in year-over-year sales, and a satisfaction score that climbed 93%, the numbers that made the case for design before it was a given.

EdTech platform, later acquired
Human-AI Interaction

UX Research for Amazon Echo and Sonos Play:5, Concurrent With a PhD

Usability research for Amazon Echo in its first year on the market and for Sonos Play:5, run alongside full-time doctoral research.

Consumer hardware, cross-device platforms