Designing and Teaching a Web-Based NOC for LDS Family History's IT Operations Group
A short consulting engagement with two deliverables at once: design the Network Operations Center, and train the team to own it after the engagement ended.
Situation
LDS Family History's IT Operations Group needed a Network Operations Center: a working system for keeping eyes on their own infrastructure. No existing design to build it from.
What I Built
- Consulted on the design of a web-based NOC for LDS Family History's IT Operations Group, translating their operational monitoring needs into a system design the team could actually run.
- Trained the team directly in NOC and UX/usability design and engineering principles and practices. I didn't just hand off a finished design. I built their capacity to extend and maintain it themselves.
The Hardest Problem
Two deliverables at once, in one short engagement: design something that worked, and teach the team the underlying practices well enough they didn't need a consultant back in the room for the next change. Those goals pull against each other. Optimize purely for a polished handoff and you skip the teaching. Optimize purely for teaching and you risk leaving without a working system. Both had to happen inside the same six months.
Outcome
LDS Family History's IT Operations Group came out of the engagement with a working NOC design and the practices to keep evolving it on their own. It's an early instance of something I kept doing later: build the thing, and leave the team better equipped than you found them.
Skills Demonstrated
NOC and systems monitoring design, UX and usability engineering, technical training and knowledge transfer, independent consulting.
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